Terms of Service
Effective Date: January 1, 2026 | Last Updated: 2026
Agreement Overview
By accessing heritagebw.com or purchasing masterwork traditional crafts through Heritage Chafkop 209 Group, you agree to be bound by these terms. We encourage you to read them carefully before using our digital store or services.
1. Authentic Artisan Craftsmanship
Heritage Chafkop 209 Group specializes in authentic, traditional crafts produced by rural Botswana guilds under the Botswana Economic Transformation Program (BETP).
- Unique Variations: Because every product is handmade using natural materials (such as Mokola palm, indigenous clay, and vegetable-tanned rawhide), subtle variations in weave patterns, color tones, and dimensions are inherent characteristics of natural heritage art, not defects.
- Craft Authenticity: Each item includes a digital QR certificate confirming artisan provenance and fair-wage compensation.
2. Orders, Pricing, and Currency
All prices are displayed transparently in selected currencies (USD, EUR, GBP, or BWP). We reserve the right to correct pricing errors or modify product availability without prior notice.
- Orders are confirmed only upon receipt of payment verification from authorized payment gateways.
- We reserve the right to refuse or cancel any order suspected of fraudulent activity or unauthorized resale.
3. Shipping, Import Duties, and Delivery
We provide global carbon-neutral shipping direct from Botswana. Standard shipping lead times and carrier details are specified in our Shipping Policy.
- Customs & Taxes: Recipients are responsible for any local import duties, customs tariffs, or clearance fees levied by destination customs authorities.
- Delivery Risk: Risk of loss transfers upon carrier delivery confirmation.
4. Digital Provenance & Intellectual Property
All text, photography, graphic designs, logo assets, and QR provenance data on heritagebw.com are the exclusive intellectual property of Heritage Chafkop 209 Group.
- You may not reproduce, redistribute, or commercially exploit any material from this site without written permission.
- QR verification links are tied strictly to authentic masterworks and may not be copied or transferred to uncertified goods.
5. Limitation of Liability
To the maximum extent permitted by applicable law, Heritage Chafkop 209 Group shall not be liable for indirect, incidental, or consequential damages resulting from product use, carrier shipping delays, or temporary website downtime.
6. Governing Law
These Terms of Service are governed by and construed in accordance with the laws of the Republic of Botswana. Any disputes arising out of these terms shall be subject to the exclusive jurisdiction of the courts of Botswana.
7. Contact & Support
If you have questions regarding these Terms of Service, please contact our concierge team: